Politique de confidentialité
PRIVACY POLICY
At Soleya, protecting your personal information is a priority. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use soleya-official.com.
1. Data Controller
The website soleya-official.com is operated by DG Société, registered under number 935 273 029, with its registered office located at:
60 rue François 1er, 75008 Paris, France
For any questions regarding your personal information or this Privacy Policy, please contact us at:
2. Personal Information We Collect
We may collect the following types of information:
- Information you provide directly: First name, last name, billing and shipping address, telephone number, email address and other information provided when placing an order or contacting us.
- Payment information: Payment details necessary to process your order. Payments may be processed by secure third-party payment providers.
- Technical information: IP address, browser type, device type, operating system and browsing information.
- Transaction information: Purchase history, order amounts, products purchased, delivery address and order-related information.
- Marketing information: Your marketing preferences and interactions with our promotional communications.
- Website usage information: Information about how you interact with our website, advertisements and content.
3. How We Use Your Information
We may use your personal information to:
- Process, fulfil and deliver your orders.
- Process payments and prevent fraudulent transactions.
- Communicate with you regarding your orders, deliveries, returns or customer service requests.
- Provide customer support.
- Send promotional offers, product information or marketing communications where you have provided consent or where otherwise permitted by applicable law.
- Improve our website, products, advertising and customer experience.
- Analyse website performance and customer behaviour.
- Maintain the security and proper functioning of our website.
- Comply with applicable legal, tax and regulatory obligations.
4. Sharing of Personal Information
We do not sell your personal information.
We may share your personal information with third parties when necessary to operate our business, including:
- Payment providers for processing transactions.
- Shipping and logistics providers for fulfilling and delivering orders.
- Website and ecommerce providers, including Shopify.
- Technology and analytics providers that help us operate and improve our website.
- Marketing and advertising partners where permitted by applicable law and according to your privacy preferences.
- Professional advisers where necessary for legal, accounting or compliance purposes.
- Government authorities or law enforcement agencies when required by applicable law.
These providers may only receive the information reasonably necessary to perform their services.
5. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with applicable legal and regulatory obligations, resolve disputes and enforce our agreements.
The applicable retention period may vary depending on the type of information and the purpose for which it was collected.
Marketing information may be retained until you withdraw your consent, unsubscribe or we are otherwise required to delete it under applicable law.
6. Security of Personal Information
We implement reasonable technical, administrative and organizational safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration or destruction.
Where appropriate, information transmitted during transactions is protected using secure technologies.
However, no method of electronic transmission or storage can guarantee absolute security.
7. Your Privacy Rights
Depending on your province or territory and the applicable privacy legislation, you may have certain rights regarding your personal information, including the right to:
- Access personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of certain personal information where permitted by law.
- Withdraw consent where processing is based on consent.
- Object to or limit certain uses of your information where applicable.
- Unsubscribe from marketing communications at any time.
- Request information about how your personal information has been collected, used or disclosed.
To exercise any applicable privacy rights, please contact:
We may need to verify your identity before processing certain requests.
8. Marketing Communications
Where permitted by applicable law, we may send you promotional emails or other marketing communications.
You may unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us at:
Unsubscribing from marketing communications will not prevent us from sending transactional communications relating to existing orders or customer service requests.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Site, remember preferences, understand how visitors use the Site and improve our services.
Cookies may also be used for analytics, personalization and advertising purposes where permitted by applicable law.
You may manage or block cookies through your browser settings and any cookie preference tools made available on the Site.
Disabling certain cookies may affect some features or functionality of the Site.
10. Third-Party Services
Our Site may use third-party services, including payment processors, analytics providers, advertising platforms and ecommerce technology providers.
These third parties may process personal information according to their own privacy policies and applicable laws.
We encourage you to review the privacy policies of any relevant third-party services.
11. International Transfers
Because Soleya works with service providers that may operate in different countries, your personal information may be processed or stored outside your province, territory or Canada.
When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement or government authorities in accordance with applicable law.
12. Children’s Privacy
Our Site and products are not intended for children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us at:
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services or applicable legal requirements.
The latest version will always be available on soleya-official.com.
We encourage you to review this page periodically.
14. Applicable Privacy Laws
This Privacy Policy is intended to comply with applicable Canadian privacy legislation, including applicable federal, provincial and territorial privacy requirements.
Nothing in this Privacy Policy limits any mandatory privacy rights available to individuals under applicable law.
15. Contact Us
For any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:
DG Société
60 rue François 1er
75008 Paris, France
Email: info@soleya-official.com
Website: soleya-official.com