Terms And Conditions Of sale
TERMS AND CONDITIONS OF SALE
1. Company Information
Company Name: DG Société
Registered Address: 60 rue François 1er, 75008 Paris, France
Registration Number: 935 273 029
Contact Email: info@soleya-official.com
Website: soleya-official.com
2. Acceptance of the Terms and Conditions
Any order placed on soleya-official.com implies the Customer’s full and unconditional acceptance of these Terms and Conditions of Sale.
These Terms apply to purchases made through the Site and delivered to customers in Canada.
3. Products
The products offered for sale are described as accurately as possible on the Site.
Product photographs and visual representations are provided for illustrative purposes only. Slight variations in colour or appearance may occur depending on lighting, screen settings or product batches.
4. Prices
All prices displayed on the Site are in Canadian dollars (CAD) unless otherwise indicated.
Applicable taxes may be calculated and displayed at checkout.
Promotional prices and special offers are valid only for the period indicated and while supplies last.
5. Payment
Payment can be made using the payment methods available at checkout.
All transactions are processed securely through third-party payment providers.
The Customer is responsible for providing complete and accurate billing and payment information.
6. Shipping
Shipping Area: Canada.
Estimated Delivery Time: Orders are generally delivered within 8 to 12 business days after processing and shipment.
Shipping Fees: Free shipping is provided when indicated on the Site or included as part of a promotional offer.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, weather conditions, customs processing, high-volume periods or incorrect delivery information.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
7. Returns and Refunds
Returns, refunds and exchanges are handled in accordance with the Return and Refund Policy available on the Site.
Where a 90-Day Money Back Guarantee is advertised at the time of purchase, the applicable terms of that guarantee will apply.
For hygiene and safety reasons, opened or used cosmetic products may not be eligible for return unless they are defective, damaged, incorrect or otherwise covered by applicable consumer protection laws.
Nothing in these Terms limits any mandatory rights available to consumers under applicable Canadian federal, provincial or territorial laws.
8. Damaged, Defective or Incorrect Products
If a product arrives damaged, defective or incorrect, the Customer should contact:
The Customer may be asked to provide their order number, photographs or other information necessary to assess the issue.
Where appropriate, Soleya may provide a replacement, refund or other remedy in accordance with applicable laws and the policies displayed on the Site.
9. Order Acceptance and Cancellation
Soleya reserves the right to refuse or cancel an order in cases including suspected fraud, payment failure, incorrect pricing, stock unavailability or errors in the information displayed on the Site.
If an order that has already been paid for is cancelled by Soleya, the amount paid for the cancelled order will be refunded using the original payment method.
10. Intellectual Property
All content available on soleya-official.com, including texts, photographs, graphics, product images, logos, branding and other visual elements, is owned by or licensed to DG Société, unless otherwise stated.
Any reproduction, distribution, modification, publication or commercial use of all or part of the Site without prior written authorization is prohibited.
11. Personal Information and Privacy
Personal information collected through the Site is processed in accordance with applicable Canadian privacy laws and the Site’s Privacy Policy.
For any request concerning personal information, Customers may contact:
12. Limitation of Liability
To the fullest extent permitted by applicable law, Soleya shall not be liable for indirect or consequential losses resulting from circumstances beyond its reasonable control.
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.
13. Applicable Law and Disputes
These Terms and Conditions shall be interpreted in accordance with the laws applicable to the relevant transaction.
Nothing in these Terms restricts any mandatory rights or remedies available to Canadian consumers under applicable federal, provincial or territorial consumer protection legislation.
In the event of a dispute, the Customer is encouraged to contact Soleya first so that the parties may attempt to resolve the matter amicably.
14. Customer Service
For any questions, complaints, return requests or other assistance, please contact: