FAQs

1. Product Questions

What makes this Rosemary Shampoo different from other hair loss treatments?

Unlike harsh medicated shampoos or steroid-based products that only mask symptoms, this formula works at the root.

It combines rosemary extract with strengthening ingredients to stimulate the scalp, support follicle activity, and reduce excessive shedding.

Instead of temporary surface results, it focuses on improving scalp health and encouraging stronger, thicker hair growth over time.

How often should I use it?

Use 2–3 times per week on wet hair.

Massage into the scalp for 2 minutes to activate circulation, then rinse thoroughly.

For severe hair loss, some users prefer using it every other day. Consistency matters more than frequency.

What ingredients are used?

Aqua (Water), Rosemary Extract, Hydrolyzed Keratin, Biotin, Panthenol, Glycerin, gentle cleansing agents, and conditioning ingredients designed to stimulate the scalp and strengthen hair fibers.

How quickly will I see results?

Many users notice reduced shedding and stronger-feeling hair within 2–4 weeks.

More visible improvements in thickness and density typically appear after 6–12 weeks of consistent use.

Hair regrowth takes time. For best results, follow a 90-day routine.

Does it treat hair loss or alopecia?

Yes. This shampoo is formulated to help treat hair loss and support hair regrowth.

Powered by rosemary and strengthening actives, it helps stimulate the scalp, reactivate weak follicles, and reduce excessive shedding at the root.

With consistent use, it supports thicker, fuller hair and helps slow down ongoing hair loss.

Results may vary depending on severity and consistency of use.

Does it work for everyone?

While most users see improvement, no product works identically for everyone.

Results depend on factors such as:

  • Duration of hair loss

  • Severity

  • Scalp condition

  • Consistency of use

Soleya offers a 60-day money-back guarantee if you’re not satisfied.

Will it make my hair greasy or affect hair color?

No. The formula rinses clean and does not leave heavy buildup.

It is color-safe and will not strip hair dye. Many users report their hair looks healthier and shinier after consistent use.

2. Shipping Questions

How long does delivery take?

Processing time: 1–2 business days.

Canada: 5–8 business days.
US: 6–10 business days.
International: Delivery times vary depending on location and customs.

Tracking information is provided once your order ships.

How do I track my order?

Once your order has shipped, you will receive a tracking number by email.

You can track your order on the carrier’s website or through our tracking page.

Can I cancel or modify my order?

We process orders quickly. If you need to cancel or modify your order, contact our support team as soon as possible.

We will do our best to accommodate your request before shipment.

Do you have a physical store?

No. Soleya is an online-only brand.

This allows us to offer premium formulas at competitive prices without retail markups.

3. Refunds

How do I receive a refund?

Please consult our Refund Policy for full details on how to submit a refund request.

When will I get my refund?

Refunds are processed once the returned product is received at our warehouse.

It typically takes 5–10 business days for the refund to appear in your bank account.

What if my order arrives damaged?

If your order arrives damaged, contact us within 48 hours of delivery with photos of the product and packaging.

We will review your case and arrange a replacement or refund if eligible.